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Customer Success Specialist (Sports Tech)

Aarhus, Østjylland

Indrykket
13-01-2022
Kontakt
Praktisk information
Oprettet
13-01-2022
Udløber
17-02-2022
Kviknummer
330980994
Jobtype
Studiejob
Arbejdsområde
Salg og marketing
Stillingsbetegnelse
Kundekonsulent
Ekspeditionsassistent
Sprog
Dansk Læse/ tale

Players 1st is a sports tech company working in the Customer Experience field. We provide the leading customer experience solution for golf clubs in the world and have now expanded to other sports. We have over 2500 sports clubs spread across 20 countries.

During 2021 we have been fortunate enough to grow and expand into a lot of new exciting markets and 2022 is looking even better! To ensure that we properly take care of our customers and ensure their success, we want to start up our first customer success role.

So what is the job?

  • Research and set up different customer segments and find out what success is for them
  • Create automatic customer success flows in Intercom with different focus areas, such as:
    • Onboarding
    • User adoption
    • Milestones
  • Push information to customers about new features
  • Create campaigns for new products and sales opportunities
  • Initiatives you think will make success happen for sports clubs using our system
About you
  • Located near Aarhus, as sometimes it's great to meet up, however, you can work from home the majority of the time
  • You are self-driven and curious enough to want to explore and test different solutions for what success is as a customer at Players 1st
  • Knowledge of Intercom is a plus, but not a must.
  • If you have an interest in Golf that is always a plus!
  • You're well written and spoken in English, as that is what 99% of the content will be. Bonus points If you're also able to write/speak in one of the following languages: Danish, Swedish, Norwegian, Finnish, French, Spanish, Dutch or German.
The practical

Feel free to apply even if you don't fit our description 100%. You will be working closely with our product manager. The position is around 10-15 hours a week depending on workload and your schedule.

For more information or questions please contact us at mikkel.bertelsen@players1stgroup.com

Perks and benefits

This job comes with several perks and benefits
Work life balance
Carve out time for your kids, friends and personal cider projects.

Flexible working hours
Time is precious. Make it count. Morning person or night owl, this job is for you.

Remote work allowed
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Free coffee / tea
Get your caffeine fix to get you started and keep you going.

Skill development
We want to take you from good to great.

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Virksomhedsinformation
Praktisk information
Oprettet
13-01-2022
Udløber
17-02-2022
Kviknummer
330980994
Jobtype
Studiejob
Arbejdsområde
Salg og marketing
Stillingsbetegnelse
Kundekonsulent
Ekspeditionsassistent
Sprog
Dansk Læse/ tale
Beliggenhed
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