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????Commercial Customer Success Manager - German speaker

København, Storkøbenhavn

Indrykket
14-01-2022
Kontakt
Praktisk information
Oprettet
14-01-2022
Udløber
17-02-2022
Kviknummer
330982665
Jobtype
Fuldtid
Arbejdsområde
Salg og marketing
Stillingsbetegnelse
Kundeansvarlig
Sprog
Dansk Læse/ tale

Only looking for candidates who are native in German ????and ideally, speak Italian fluently ????.

We have a difficult - but super exciting role to fill! We need a strong commercial profile, who loves to build relationships with customers and make a difference to ensure success at Clerk.io.

Do you want to join that journey?

Your Role:

As a Customer Success Manager, you are responsible for developing customer relationships that promote retention and loyalty primarily within the German market. You will be responsible for the after-sales customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Clerk.io's products.

Responsibilities:

  • Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them
  • Manage your own portfolio, on average 250 clients/year
  • Act as a trusted adviser, advocating client needs back to Clerk.io's internal Operation, Product, and Sales teams
  • Successfully discover new revenue opportunities
  • Increase renewal rates and reduce churn
  • Ensure the customer utilizes their paid subscription fully
  • Develop strong relationships with our internal teams to support your accounts
  • Client meetings will be performed online and face to face
We are looking for the following skills and factors:
  • German speaking candidate, fluent in Italian (????+ ????).
  • Living in Denmark or willing to move here ??
  • Strong track record managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate within a current Customer Success role
  • Knowledge of customer success processes
  • Experience in working directly with clients to understand business needs and applying technology solutions to those requirements
  • Basic knowledge of pipeline management and account strategy
  • Ability to build and maintain strong relationships with multiple stakeholders
  • Excellent communication and negotiation skills
  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
  • Great written and oral presentation skills in English
  • High computer literacy and ability to learn new software
  • Experience with coding is NOT mandatory, however basic knowledge of any of the following programming languages - Python, PHP, HTML, CSS, or Javascript - can represent a bonus.
  • Highly organized and able to multitask
  • Self-driven and proactive nature
We offer:
  • Salary
  • An amazing team of talented, committed, and goal-oriented colleagues
  • Company events like Friday bars, Summer and Christmas parties & team trips
  • All the soda, coffee, fruit, and snacks your heart desires (be careful)
  • A 5-star lunch buffet
Process:
  • Apply for the position with your CV and short cover letter
  • Preliminary phone interview with our Talent Department
  • Meet'n'Greet with our Recruiter
  • Interview with a technical case and presentation with our Recruiter and the Head of Customer Success Management.
...Successful? A warm welcome aboard Clerk.io

The start date is asap, but no later than February 1st, 2022.

About Clerk.io:

We are the world's #1 rated e-commerce personalization platform. Clerk.io is one of Copenhagen's fastest-growing tech companies alongside 100+ passionate employees. Clerk.io is a SaaS (Software as a Service) platform for e-commerce stores to personalize the customer experience across site search, product recommendations, emails, social media & ads.

Perks and benefits

This job comes with several perks and benefits
Free lunch
Enjoy a free catered lunch with your colleagues, every day.

Free coffee / tea
Get your caffeine fix to get you started and keep you going.

Near public transit
Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings and games; hang out with your colleagues.

Free office snacks
Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Friday is something special, let's enjoy a beer together.

See all 9 benefits

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Praktisk information
Oprettet
14-01-2022
Udløber
17-02-2022
Kviknummer
330982665
Jobtype
Fuldtid
Arbejdsområde
Salg og marketing
Stillingsbetegnelse
Kundeansvarlig
Sprog
Dansk Læse/ tale
Beliggenhed
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